Do you have limits on purchase quantities?
Doc’s Mega Save Chemist reserves the right to monitor and limit the purchase amounts of products at its sole discretion. If you are ordering large quantities of products, we may choose not to fulfil your order in its entirety. If this happens, we will contact with you to organise a refund on the items that cannot be supplied.
Due to the guidelines set by the Pharmacy Board of Australia and following the PSA’s Standards for the Provision of Pharmacy Medicines and Pharmacist Only Medicines in Community Pharmacy, Doc’s Mega Save Chemist cannot provide multiple packs of Schedule 2 or Schedule 3 medicines (other than in exceptional circumstances) as this may be considered unprofessional conduct. If you require more than 1 pack of a Schedule 2 or Schedule 3 medicine please contact our pharmacists on 02 4926 3300.
What if I am after a product that is not listed on the website?
As our pharmacy holds many thousands of lines, it is often difficult to keep our website up-to-date. If you cannot find what you are looking for online, simply contact us with your enquiry and we will endeavour to find it for you.
Why are some items ‘PICKUP ONLY’?
Dangerous Goods are any products that are flammable or are considered high risk. We are unable to post any dangerous goods including aerosols, hair colours, fragrances and items containing batteries, due to Australia Post regulations. If you have any queries, please contact us on 02 4926 3300.
We are unable to post bulky items including nappies, baby formula and toilet paper.
We are unable to post certain prescriptions due to both Australia Post and healthcare regulations.
There are some medicines which contain controlled drugs or are considered drugs of concern e.g. morphine. We are legally required to provide counselling and additional information when supplying these items. A Pharmacist intervention may be required.
Prescription items such as syrups are legally required to leave the dispensary ready to be consumed with an expiry period of 7 days. Due to variable shipping times it would be unsafe to post these items.
Can I remove items from my order once it has been submitted?
Once you submit your order your credit card is charged. If you would like to remove an item from your order, you will need to contact us and organise a partial refund. For more information, please see our refund policy.
Can I add items to an order once it has been submitted?
No. If you wish to add items to your order you will need to place a new order.
Can I change my pickup order to postage, or vice versa?
Yes, you will need to call the store you have placed your order with as soon as possible, quote your order number and advise the staff of your request. If you are choosing to change your pickup order to postage, we will advise you on the costs involved with this and you will need to pay the fee via credit card over the phone. If you are changing your postage order to pick up, we will refund the postage fee paid.
What if we are out of stock of an item I have ordered?
If your store is out of stock of an item you have ordered, we will contact you and offer the following solutions:
• Arrange for the item to be ordered in
• Offer you a suitable alternative item
• Organise a refund on the out of stock item(s)
How can I cancel my order?
Once you have submitted your order your credit card will be charged. To cancel your order you will need to contact us as soon as possible and quote your order number to receive a refund. You will see your order status change to ‘cancelled’.
Please keep in mind that if you choose to have your order posted; this is usually done within 24 hours. If you wish to cancel an order once it has already been posted, you will need to post it back at your own cost and your order will be refunded minus the original postage fee.
How can I organise a refund?
To organise a refund you will need to contact us as soon as possible and quote your order number. The refund can be issued in cash in store or via credit card. A credit card refund may take up to 3 days to process depending on your bank.
* Please be aware of our refund policy’s exclusion items. These include prescription items, medicines, vitamins and baby formula. If the order has already been posted, you will need to post it back at your own cost and your order will be refunded minus the original postage fee.
What form of ID will I need to collect my order in store?
You can bring either your email order confirmation that is sent upon completion of your order, or alternatively, you can present valid photo identification.
What if something is missing from my order?
If you notice something is missing from your order you will need to contact us as soon as possible. We will then arrange to have the missing items delivered to you as soon as possible.
How will this show up on my credit card statement?
This transaction will appear on your credit card statement as "Pharmacy.com.au Pty Ltd Surry Hills". This is because Pharmacy.com.au is the company hosting the website and the transaction must therefore pass through their system.
Is my order confidential?
Yes. Your order is only seen by Doc’s Mega Save Chemist’s staff while in the order fulfilment process. Your order information is not shared with any third party companies at any stage.